What must a servicer do when a credit balance greater than $1 is created in a consumer's account?

When a servicer creates a credit balance greater than $1 in a consumer's account, the correct action involves crediting the balance to the account and refunding the remaining credit balance within a specified time frame upon receiving a written request from the consumer. This aligns with the regulations set forth by the Consumer Financial Protection Bureau (CFPB), which emphasizes the importance of consumer rights regarding their accounts.

By providing a refund promptly, specifically within 7 days of receiving a written request, the servicer ensures that consumers have access to their funds and can manage their finances effectively. This requirement not only promotes transparency but also fosters trust between consumers and servicers, satisfying regulatory compliance.