Under what condition can a servicer resume collection efforts?

Study for the CFPB Mortgage Compliance Test. Learn with detailed quizzes and flashcards. Understand the key concepts, regulations, and guidelines with comprehensive explanations. Get ready to ace your exam!

The correct answer indicates that a servicer can only resume collection efforts after mailing proof of the debt. This condition aligns with the regulations set forth by the Fair Debt Collection Practices Act (FDCPA) and further outlined in the Consumer Financial Protection Bureau (CFPB) guidelines. According to these standards, a debtor has the right to receive written validation of the debt that details the amount owed and the creditor’s information.

Mailing proof of the debt is crucial, as it ensures that the consumer has received the necessary documentation to understand the nature of the debt and to verify its legitimacy. This step not only supports compliance with federal regulations, but it also protects the consumer's rights by preventing any aggressive or misleading collection efforts before they have been properly informed.

In contrast, contacting the consumer’s attorney, receiving a written dispute from the consumer, or relying solely on verbal confirmation does not fulfill the legal requirements for resuming collection activities. These options either do not provide the necessary proof of debt or do not grant the consumer adequate time to respond and verify the debt, potentially leading to violations of consumer protection laws.

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